Customer Service Representative

Job Description: Customer Support Executive

We are looking for energetic and empathetic individuals to join our global support team in Gurugram. As a Customer Support Executive, you will be the face of our company, ensuring our onshore and offshore clients receive world-class assistance.

Key Responsibilities

• Omnichannel Support: Provide seamless online and voice support to a diverse global customer base.
• Problem Solving: Resolve known issues by leveraging Product User Guides and internal knowledge bases.
• First Contact Resolution (FCR): Take ownership of enquiries to resolve them at the first point of contact, ensuring high-quality service delivery.
• End-to-End Ownership: Assist customers with technical requests, general information, and product upgrades with confidence and timeliness.
• CSAT Excellence: Drive Customer Satisfaction (CSAT) by meeting key performance metrics and delivering personalized support.

Candidate Profile

• Education: Graduates (Freshers welcome) or Undergraduates with a minimum of 6 months of experience.
• Communication: Exceptional verbal and written English communication skills are mandatory.
• Availability: Must be an immediate joiner ready to work in a fast-paced environment.

Work Benefits & Details

• Salary: Competitive package of 4.0 LPA.
• Location: Gurugram (In-office).
• Schedule: 5 Days working week with rotational shifts.
• Commute: Two-way cab facility provided for all employees.

How to Apply:

Contact person: Manik Vashist

Share your Resume at : Manik.Vashist@teleperformancedibs.com or 7986545758