Customer Service Representative

About the role:

You'll be part of the International Customer Support Voice/Non-Voice excellence team where you'll be in direct contact with international clients/customers and upselling products/services.

Minimum Qualifications:

Undergraduate fresher are accepted as well.

Language proficiency : Excellent Spoken & Written English communication skills

Versant 60 B2.

How will you make an impact in this role?

Visualize & simplify end to end card member experience.

Enable & drive process improvement based on voice of customer feedback.

Strive to Customer First Resolution (CFR) and reduce bad demand.

Generate revenue by driving value generation.

Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with

Immediate Resolution (Real Time) to ensure Customer Satisfaction.

Deliver to all the key metrics as per organizational goals.

Adhere to Quality and Compliance Guidelines.

Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication.