Customer Service Representative

Company Description

Pioneering in the field of tongue tie, TMJ, airway orthodontics, and myofunctional therapy in India, TMJ, Tongue Tie & Sleep Institute treats infants, children, and adults suffering from tongue ties, breastfeeding problems, sleep apnea, snoring, mouth breathing, TMJ, and body posture problems. We are dedicated to providing comprehensive treatment and improving the quality of life for our patients.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Mumbai. The Customer Service Representative will be responsible for handling customer inquiries globally, providing support, ensuring customer satisfaction, and improving customer service experiences. Day-to-day tasks include responding to phone and email queries, resolving customer issues, maintaining customer records, and providing exceptional service to enhance customer experience.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in providing excellent Customer Experience
• Strong communication in English and interpersonal skills
• Ability to handle multiple tasks and work in a fast-paced environment
• Proficiency in using customer service software and CRM systems is a plus
• High school diploma or equivalent; higher education is an advantage