Customer Service Representative

Speak the Language of Service Excellence Join Us Today!

Voice Associate English & Language Specialist (French Bilingual)

Location: Noida

Work Type: Full-time | 24/7 Shifts (including nights, weekends, holidays)

Are you passionate about delivering exceptional customer experiences?

Join our team as a Voice Associate English & French Bilingual Specialist , where youll provide world-class voice support to international customers across residential, business, and contractor segments.

What Youll Do

• Deliver excellent customer service via voice support.
• Communicate effectively with customers, providing updates and setting realistic expectations.
• Resolve complaints within SLA by identifying root causes and implementing solutions.
• Collaborate with internal teams for complex issue resolution.
• Maintain accurate documentation of interactions and resolutions.
• Manage escalations professionally and empathetically.

What Were Looking For

• Graduate qualification (any discipline).
• Strong communication skills in English and French.
• Understanding of customer service principles (Empathy, First Call Resolution, C-SAT).
• Basic knowledge of computers, internet, and telecom .
• Problem-solving skills and ability to handle escalations.
• Adaptability to work in rotational shifts (including nights/weekends).
• Empathy and patience in handling customer concerns.

Experience

• Freshers with excellent communication skills are welcome.
• Experienced candidates should have 12+ months in international voice process with proven customer service expertise.

Why Join Us?

• Opportunity to work in a dynamic, customer-focused environment.
• Growth and learning in a global support role.
• Competitive compensation and benefits.

Apply Now and be part of a team that values customer satisfaction and service excellence !

, ,