Customer Service Representative

Customer Success Associate TravelTech | Atlys (New Delhi)

Location: New Delhi

Compensation: 5-6.5 LPA (Including PF and PGDM monthly fees of 6,666)

Shift: 5 Days from Office, 1 day WFH (9-hour shift + 1 hour break)

Eligibility Criteria

• This role is only for graduates (postgraduate candidates should not apply).
• You must have exceptional spoken and written English communication skills .
• Pursuing the PGDM program along with this job is mandatory and non-negotiable.

About Atlys

We believe the path to a more open world starts by making travel effortless.

Visa processes are one of the biggest pain points for global travelers and Atlys is solving that by automating the end-to-end visa experience .

Were building technology that improves global movement liquidity , something that will change how the world travels for decades to come.

Why Youll Love Working Here:

• Shuttle service from the metro for a smoother commute
• Meals on the house
• Hybrid setup: Weekends WFH + night-shift WFH
• Spa & gym reimbursement up to 6,000
• 10,00,000 health insurance coverage
• Supportive, fast-growing, mission-driven TravelTech environment

Role Overview:

As a Guest Delight Associate, youll be the first point of contact for travelers, offering outstanding support through calls, chat, and email .

Youll simplify the visa application journey, resolve queries, and ensure every traveler feels supported throughout the process.

The Job

• Deliver timely and professional support across calls, chat, and email.
• Resolve visa-related concerns with empathy and accuracy.
• Gain deep knowledge of visa products and services.
• Collaborate with internal teams to resolve issues quickly.
• Document interactions in CRM systems.
• Follow up to ensure complete resolution.
• Suggest process improvements and identify inefficiencies.
• Stay updated on visa regulations, travel policies, and product changes.
• Use customer support tools efficiently to maintain service quality.

Ideal Candidate

• At least 6 months in a customer calling or chat support role.
• Fluent in English and Hindi, with strong verbal & written communication.
• Calm, proactive problem-solver with a customer-first attitude.
• Tech savvy and comfortable with CRM tools.
• Flexible with rotational shifts and week-offs.
• Strong documentation, attention to detail, and organisation skills.
• Confident when guiding customers through complex processes.

How to Apply

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Subject line: Application Customer Success Associate (Atlys), New Delhi