Customer Service Representative

Customer Support Specialist | Ahmedabad, Gujarat

Location: Sundar Nagar, Ahmedabad, Gujarat (On-site)

Compensation: 4,20,000 CTC per annum (includes PF, PGDM fees of 6,666)

Employment Type: Full-time

Eligibility Criteria:

• This role is only for graduates (Postgraduates should not apply).
• You must have exceptional spoken and written English communication skills.
• Pursuing a PGDM along with this job is mandatory and non-negotiable.

Company Description

Gripit specializes in enabling global brands to successfully enter and scale in Indias dynamic market. We provide comprehensive solutions including strategic market entry, compliance management, retail & e-commerce distribution, and localized brand building .

Our expertise simplifies the complexities of market entry by connecting brands with top retailers, handling import and logistics, managing pricing strategies, and driving consumer awareness through strong marketing initiatives. Gripits trusted industry knowledge, retail partnerships, and full-scale execution capabilities ensure smooth, profitable expansion for global brands.

We currently partner with seven innovative global brands including Bissell, Narwal, Yale, and EcoFlow bringing their premium products to Indian consumers.

Role Description:

This is a full-time, on-site role for a Customer Support Specialist at our Ahmedabad office. You will be responsible for assisting customers with inquiries and resolving issues while ensuring high levels of customer satisfaction.

Your day-to-day responsibilities include:

• Providing customer & technical support
• Managing customer communication across channels
• Documenting recurring issues
• Collaborating with internal teams to improve processes and enhance customer experiences
• Maintaining productive relationships with customers and ensuring their needs are met efficiently

You will play a key role in ensuring smooth customer operations and strengthening brand trust.

Qualifications:

• Skills in Customer Support and driving Customer Satisfaction
• Strong interpersonal and communication skills to effectively engage with customers
• Ability to provide technical support and confidently troubleshoot issues
• Strong analytical skills to evaluate concerns and suggest solutions
• Ability to multi-task and handle inquiries through various channels
• Experience with CRM tools or customer service software is advantageous
• Previous customer service or support experience is preferred
• Bachelors degree or equivalent experience in customer-facing roles

Please feel free to drop your resume at