Customer Service Representative

Were Hiring | Customer Service Representative

Satv Ancient Superfoods Pvt. Ltd.

Location: Gurgaon

Are you a dynamic leader with strong customer handling skills and experience in managing telecalling teams?

Satv Ancient Superfoods Pvt. Ltd. is looking for a passionate Telecalling Manager Customer Care to lead our team and drive performance excellence.

Key Responsibilities:

Lead & manage telecalling/customer care team

Achieve daily/monthly performance targets

Monitor KPIs CSAT, Conversion Rate, AHT, FCR

Handle escalations & enhance customer satisfaction

Conduct training & performance reviews

Prepare MIS reports & analyze team performance

Eligibility Criteria:

36 years of experience in telecalling/customer care

Minimum 12 years of team handling experience

Strong leadership & communication skills

Good knowledge of CRM tools & MS Excel

Target-driven & analytical mindset

Candidate must have his/her own laptop

Interested candidates can share their CV at:

hrsatvdairy@gmail.com

Join us and be a part of a growing organization committed to quality and customer satisfaction.

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