Customer Service Representative

JOB DESCRIPTION: CUSTOMER SERVICE REPRESENTATIVE

About RemitBee

RemitBee is a dynamic FinTech company based in Mississauga, ON, with a mission to "Spark the financial revolution by connecting people and money - across borders, currencies, and cultures." Our innovative platform enables customers to transfer money securely and affordably to over 100 countries. Additionally, we provide services like currency exchange, bill payments, gift cards, and more to simplify and enhance the financial experience.

Recognized as one of the GTA's most admired FinTech companies, RemitBee is expanding globally and acquiring additional market share in Canada. Join our vibrant, fast-growing team and make a significant impact on the way the world connects financially.

When you join our team, youll experience a culture of innovation, mentorship, and inclusion, where your ideas and skills will directly contribute to our vision of becoming the most trusted financial services provider globally.

Job Type: Full time

Location: Chennai, Tamilnadu

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or ticketing systems during Day-shift hours.
• Resolve issues related to payments, balances, card activity, online banking, and general account troubleshooting.
• Resolve customer issues efficiently while maintaining a positive and professional attitude.
• Document all interactions and transactions in the CRM system.
• Monitor and report unusual account activity following fraud-prevention procedures.
• Monitor and respond to support tickets within required SLAs.
• Escalate complex or high-risk issues to senior support teams or supervisors as needed.

Qualifications

• High school diploma or equivalent (Associate/Bachelors degree preferred).
• Previous customer service experiencepreferably in banking, fintech, insurance, or financial services.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle sensitive financial information with confidentiality and professionalism.
• Willingness to work weekends, holidays, and rotating schedules as needed.

Work Schedule

• Day shift: typically between 07:00 AM 03:00 PM & 12.00 PM - 08.00 PM