Hiring for one of our Leading Banking Client

Work Location: Vile Parle, Mumbai

Should be ready for Rotational Shifts & Week Offs

This role requires a graduate degree, minimum 2 years of experience, excellent communication, and proficiency in English.

Availability: Must be willing to work in rotational shifts.

Responsibilities

Communicate with customers via phone
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms

Key Responsibilities

Customer Support: Address, resolve, and log customer queries/complaints efficiently.

Sales & Service: Cross-sell/upsell products (loans, cards, accounts) and provide financial solutions.

Performance Metrics: Maintain high-quality standards, reduce call handling time, and achieve sales targets.

Qualifications

At least 2 - 3 years' of relevant work experience after Graduations
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work

If interested, kindly apply on email id : amber.nayab@upgrad.com

Customer Service Representative