Customer Service Representative

Job Profile- International/Domestic Customer Support Executive

Job Location: Gurugram, Haryana only

Qualification- Graduation required

Salary- 2.5 - 4 LPA + incentives

Working Days- 6 days working with roster off.

Contact Person - HR Anjali - What's app your resume to

Interview Mode - Face to Face only (No virtual rounds)

Job description

Policy Bazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of Policy Bazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience for customer support role.
• Freshers and experience both can apply.
• Minimum education: Graduate.
• Salary package 2.5 Lpa to 4 Lpa.

Interested candidates can share their resume to or What's app to

Regards,

HR Anjali

Policy Bazaar

We are looking for Immediate joiners .