Customer Service Representative

Job description

HR Contact- or via WhatsApp to .

Customer Service Executive

Location : Gurugram, Haryana

Interview Mode- Only Face-to-Face (No Virtual Interviews)

Qualification - 0-5 yrs (Freshers are welcome)

Salary package 2.5 LPA to 4 LPA

Job description

PolicyBazaar.com is looking for dynamic, customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be PolicyBazaar's voice, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

-Handle inbound and outbound calls to address customer queries and concerns.

-Provide accurate information regarding insurance policies, premium calculations, and policy status.

-Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.

-Maintain customer records by updating information in the CRM system.

-Ensure customer satisfaction through professional communication and problem-solving.

-Meet daily, weekly, and monthly targets that the team lead sets.

Required Skills:

-Excellent communication skills (verbal and written) in English and Hindi.

-Ability to handle customer queries efficiently and politely.

-Basic computer knowledge and proficiency in MS Office and email.

-Patience and empathy to manage difficult or irate customers.

-Prior experience in a call center or customer support role is a plus.

-Freshers and experienced candidates can both apply

-Minimum education: Graduate