Customer Service Representative

Were Hiring: Customer Service Representative

Location: Gurugram

Salary Bracket: 2.5 LPA (Freshers) 4 LPA (Experienced) + Incentives

Interview Mode: On-Site Recruitment Session

Work Schedule: 6 Days a Week

Contact Person: Harsha Bulchandani | +91 8448389791

Policybazaar is looking for passionate Customer Service Executives to join our Customer Service Team. If you're dedicated to providing exceptional customer service and thrive in a fast-paced, dynamic environment, this is the role for you!

Key Responsibilities:

• Client Interaction: Handle inbound/outbound calls, emails, and chats with international clients.
• Problem Resolution: Address customer inquiries and ensure satisfaction.
• Product Knowledge: Provide accurate details about our products and services.
• Data Accuracy: Maintain accurate records of customer interactions.
• Team Collaboration: Work with cross-functional teams to resolve issues effectively.

What Were Looking For:

• Strong Communication: Excellent verbal and written English skills (mandatory).
• Empathy & Professionalism: Ability to manage customer concerns with care.
• Adaptability: Thrive in a fast-paced environment.
• Problem-Solving: Quick thinker with a proactive approach to challenges.

Preferred Qualifications:

• Freshers welcome; prior international BPO/customer service experience a plus.
• Basic computer skills and ability to navigate multiple systems.
• Passionate about customer service.

What We Offer:

• Growth Opportunities: Clear career progression and skill development.
• Competitive Benefits: Incentives and performance-based rewards.
• Inclusive Culture: Supportive, inclusive environment that fosters learning.
• Work-Life Balance: Focus on well-being and personal growth.

Regards,

Harsha Bulchandani

(Hr-Policybazaar)