Customer Service Representative

Position: Customer Experience Specialist

Location: Jhandewalan, Delhi

Working Days: Rotational work week, 5 days. 3 days from office

Timings: US Shift : 6:30 Pm onwards

Experience Required: 6 months to 4 years

Client: Travel Aggregator Platform in the US

Salary: Competitive Salary Package

Your eyes are peeled for a technology startup that is bringing innovative and palpable change to the built world. Youre passionate about affecting consumer behavior in a way thats good for our

communities and our planet. And if youre fueled by the idea of applying technology to make a positive impact, look no further. As a customer experience specialist, youll be the first line of defense to ensure that the feeling of traveling is as good as the feeling of arriving for our customers.

Problem statement

Pre-empting customer needs and delighting them whenever they need any support from us.

Responsibilities

Serves customers by providing product and service information and resolving product and service problems.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolve product or service problems by clarifying the customers complaint, determining the

cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Requirements

Preferred experience of at least 1 year within Sales or Customer Service, if you dont have prior work experience in Customer Service but our problem statement resonates with you, were willing to hear you out

Tech-savvy. We dont expect you to know how to code, but youll be building solutions on no-

code platforms. We want you to understand what that means.

Strong process orientation & documentation ethic. Familiarity with excel/sheets is a must. Good analytical skills will give you a strong advantage

We support our customers 24*7, and as a part of this team, youll be expected to work during US hours to support our customers

It is a 5-day working week and those two days away from work would mostly be on weekdays

Your team and our customers are depending on you for real-time support. We want someone who takes this seriously and is dependable.

Growth mindset and willingness to learn

Willingness to roll up your sleeves and do whatever it takes to solve the problem youre working on

Excellent communication skills and ability to collaborate with a remote team

Empathy for the customer. If youre someone who treats every customer like a ticket to be solved, then were not a good fit for you

Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

Ability to learn about products and services and describe/explain them to prospects

Outstanding negotiation skills with the ability to resolve issues and address complaints