Customer Service Representative
OrbiTouch HR (orbiTouch outsourcing pvt ltd)
3 - 5 years
Mumbai
Posted: 20/12/2025
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Job Description
Urgent Hiring || Import Customer Service || Mumbai
Profile : Import Customer Service
Experience: 3-5 Years
Ctc: Upto 8 LPA (depend in the interview)
Location: Fort, Mumbai
Customer Service Import
- Handling shipments Air / Sea (LCL, FCL, AIR)
- Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.
- Preparing CAN copies and sending Cnee with arrival Details
- Resolving the issues & query of customers regarding daily routing orders.
- Execute order request calls / email
- Email suppliers, carrier & customers with shipping updates
- Track shipments and confirm receipt & arrivals of shipments.
- Ensure customer experience by addressing customer concerns and resolving issues
- Responsible for answering and routing phone calls, handling enquires
- Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates.
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