Customer Service Representative
The HIRD
5 - 10 years
Mumbai
Posted: 30/12/2025
Getting a referral is 5x more effective than applying directly
Job Description
Profile - Inbound Voice Process (US Healthcare )
Location - Airoli East, Navi Mumbai
Experience - Fresher / Experience
Mode - Work From Office
Shift - Rotational shift predominantly night shifts
Weekly Off: Any 2 weekoff
Cab Facility - Drop Facility( one way)
Skill: Excellent communication skills.
Qualification - HSC/ Graduate
Salary for HSC/Graduate Fresher and EXP - LPA
Night shift allowance 0 to 3k
Roles & Responsibilities:
- Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
- Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.
- Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.
- Resolve customer queries promptly with a customer-first approach.
- Escalate complex issues to appropriate departments when needed.
- Stay updated with system changes, policy updates, and meet quality and productivity targets.
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