Customer Service Representative

Job Summary

Customer Support Representative

Inbound Customer Service Good Communication

Responsibility:

• Answering Customer Calls/emails/chat as per training imparted and Standard Call Handling Procedures available.
• Answering calls/ emails as per client mandated procedures.
• Updating the Account Status on Client Database.
• Creating appropriate records of calls on the in-house database management.
• System and paper Reports submitted at the end of shift.
• Responsible for escalating calls to the Unit manager or appropriate channels when assistance required.
• 25wpm typing speed with 80% accuracy.

Outbound Call handling

Responsibility

• Making Outbound Calls as per the training imparted and the adhering to the standard call handling procedure
• Creating appropriate reports of all calls on the specified calls

Qualifications :

• 1-5 yrs of experience in BPO industry.
• Freshers with good communication can also apply.
• Must have completed graduation/Post graduation.
• Candidate must be currently residing in Pune.

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.