Customer Service Representative

Join the team behind Meridian Watches - one of Indias fastest-growing homegrown watch brands.

We're looking for someone who can be the voice of Meridian - someone who genuinely enjoys helping people, solves problems with empathy, and can bring professionalism and personality to every interaction.

What Youll Be Doing:

Responding to customer queries via email, chat, and social media (no calls).

Managing order tracking, returns, warranty claims, and general product questions.

Ensuring each customer walks away with a positive experience, even when things go wrong.

Coordinating with logistics partners and internal teams to resolve issues quickly.

What Were Looking For:

Excellent written English (grammar + tone matter!)

Patience, empathy, and a calm problem-solving attitude

Prior experience in D2C or ecommerce support is a bonus

Ability to work independently and own outcomes

Familiarity with tools like Gmail, Shopify, Shiprocket

Perks:

Work remotely

Be part of a young, fast-paced, design-led Indian brand

Competitive compensation, with opportunities to grow as we scale