Customer Service Representative - L1

Job Description

Principal Responsibilities

• Customer Service through calls, Chats & email
• Ensure timely and accurate service delivery at defined productivity level
• Build client & domain knowledge to be able to deliver a resolution on the first conversatio
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
• o strive to create a healthy and fun filled Environment in the team
• Display interpersonal skills in handling the day-to-day operations on the floo
• Adhere to Customer Service Attendance & Accountability policies
• Execute issue /query resolution and ensure proper documentation & follow-u
• Maintain Internal & Client level delivery quality on calls, chats & email conversation
• Identify, share and support operational improvements 

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Critical Skills Required:

• Very Good written & spoken communication skill
• Should be flexible to work in rotational shifts in 24*5 work environmen
• Proficient in computer usage and Basic knowledge on MS Office
• Pro-active & Positive Attitud
• Ability to Work efficiently and effectively in a tea
• Excellent Customer facing Skills and Ability to build Rappor
• Should have the ability to escalate issues with a view to bringing about a win-win resolution

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• Education Eligibility:

  • Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.)
  • Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply.

  Locations and Shifts:

  • Gurugram 
  • US Shifts – Evening/Night Shifts for 5 Days a week with 2 fixed offs

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• Perks and Benefits:

  • Both sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone)
  • Health Insurance at nominal rates facilitated by the organization
  • Regular Rewards and Recognition programmes
  • Career mapping and growth
  • Regular Learning & Development initiatives
  • Further Education assistance programmes