Customer Service Representative

Customer Service Representative (Remote)

About Appel Solutions LLP

Appel Solutions LLP providescost-effective outsourcing solutions to businesses across industries includinglegal, healthcare, leasing, and virtual assistance . Our services includevoice support, data entry, back-office operations, technology solutions, and business process outsourcing .

We are proud to beHIPAA-compliant andISO-certified , reflecting our commitment to data security, compliance, and service excellence.

Role Overview

We are seeking afull-time, remote Customer Service Representative to support our growing operations. This role focuses on delivering exceptional customer experiences by handling inquiries, resolving concerns efficiently, and maintaining accurate records of customer interactions.

Key Responsibilities

• Respond to customer inquiries across multiple communication channels
• Resolve issues professionally and efficiently
• Ensure a consistently positive customer experience
• Maintain detailed and accurate customer interaction records
• Support customer satisfaction and retention initiatives

Qualifications

• Experience incustomer service or customer support
• Strong understanding ofcustomer satisfaction and customer experience
• Prior experience in a similar role preferred
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work independently in aremote environment
• Customer-focused and adaptable mindset
• Familiarity withCRM tools is a plus