Customer Service Representative

HCL Technologies | Walk-In Hiring | Multiple Roles SPAN Domain - 20 Feb 2026 21 Feb 2026

HCL Technologies is conducting a Walk-In Drive for experienced professionals across Mortgage, Banking, Payments Investigation, MIS & Chargeback processes.

Open Positions

SPAN Mortgage

Designation: Associate

Key Responsibilities:

• Perform quality control reviews of residential loan files as per QC standards
• Manage daily operations and client handling
• Review income, employment, credit, DTI, LTV & collateral documentation
• Validate loans against GSE guidelines (Fannie Mae, Freddie Mac)
• Identify risk factors, fraud red flags & compliance gaps
• Mentor team members and manage client escalations

Requirements:

• Bachelors degree (any discipline)
• 12+ years of experience in Mortgage QC / Underwriting
• Strong knowledge of US Mortgage & Real Estate guidelines
• Commercial Real Estate knowledge is an added advantage

SPAN BSU (Bereavement Support)

Designation: Associate

Key Responsibilities:

• Handle bereavement cases and validate death certificates
• Review next-to-kin activities and executor limits
• Prepare TAPS sheets and support account closures
• Validate probate documents and certificates of balance
• Coordinate with solicitors and branch managers

Requirements:

• Bachelors degree (any discipline)
• 12+ years of experience in Europe-based Banking
• Strong communication & decision-making skills

SPAN Payments Investigation

Designation: Analyst

Key Responsibilities:

• Handle investigations related to payments & reconciliations
• Work on SEPA, Inward/Outward Payments, Nostro/Vostro
• Knowledge of SWIFT MT103, 196, 199, 202, 202COV
• Experience with ISO 20022 & Euro regulation compensation

Requirements:

• 34+ years of Banking / Payments Investigation experience

Senior Analyst MIS

Experience: 7+ years (5+ years in MIS, 3+ years in Power BI)

Key Responsibilities:

• Build & maintain Power BI dashboards and MIS reports
• Analyze large datasets and generate actionable insights
• Design ETL pipelines and integrate multi-source data
• Improve reporting efficiency and documentation

Skills Required:

• Power BI, Excel (Intermediate), VBA, MySQL
• Strong analytical & stakeholder communication skills

Analyst MIS

Experience: Minimum 4 years

Key Responsibilities:

• Develop MIS reports and dashboards
• Perform data analysis using Excel & Power BI
• Automate recurring reports and ensure data accuracy

Preferred Skills:

• Power BI, Excel (Pivot, XLOOKUP, DAX)
• SQL / VBA / Power Automate exposure is a plus

Chargeback Banking Process

Process Type: Data Entry / Validation / Verification

Key Responsibilities:

• Perform quality checks on chargeback samples
• Identify errors and provide feedback to CSRs
• Attend calibrations and maintain quality standards

Requirements:

• Graduate (Commerce / Finance preferred)
• 2+ years in Banking Chargeback / Cards Dispute
• Strong analytical, communication & MS Office skills
• Willingness to work overtime if required

Walk-In Details

Dates: 20 Feb 2026 21 Feb 2026

Time: 11:00 AM 03:00 PM

Interview Venue:

HCL Technologies Ltd

ETA 3, No.33, Block 1

Sandhya Infocity, OMR

Rajiv Gandhi Salai, Navalur

Chennai

HR Contact: Sanjay / Vinoth

Note:

Carry Updated Resume

Immediate Joiners Preferred

Interested candidates can walk-in directly during the mentioned dates & time.