Customer Service Representative

Company: Delta Charms

Location: Dehradun (Hybrid 3 days in office mandatory)

Experience: 13 years (Customer Support / D2C / Retail / Hospitality preferred)

Employment Type: Part-time or Full-time (to be discussed)

Delta Charms is a modern D2C jewellery brand focused on meaningful, customizable, everyday-wear jewellery.

We are looking for a Customer Support Executive to manage customer communication across all support channels and ensure a smooth, empathetic, and solution-oriented experience for our customers.

This is a hybrid role , with 3 days a week working from our Dehradun office to build product familiarity and alignment with the brand.

• Handle customer queries across:
• WhatsApp
• Instagram DMs
• Email
• Assist customers with:
• order status and delivery timelines
• product-related questions (materials, care, waterproofing, customization)
• returns, exchanges, and replacements as per company policies
• Communicate clearly, politely, and empathetically at all times
• Follow internal customer support SOPs and guidelines
• Escalate complex or sensitive issues when required
• Maintain records of customer conversations and resolutions

• Strong communications skills
• Prior experience in customer support or customer-facing roles
• Ability to communicate calmly and professionally with customers
• Attention to detail and ability to follow processes consistently
• Reliable availability during agreed working hours
• Must be based in Dehradun and able to work from office 3 days a week

• Hybrid role
• 3 days in office (mandatory)
• Remaining days remote
• Fixed working hours
• Direct coordination with the founder

• Clearly defined role and responsibilities
• Structured systems and SOPs
• Opportunity to work with a growing D2C brand
• Long-term role for the right candidate

Please apply with:

• A short note on your customer support experience, send resume to:
• Your current location (Dehradun only)