Customer Service Representative (Chat)

Job Title: Customer Service Representative (Chat)

Company: Our Client (Leading BPO Organization in Gujarat)

Location: In-person

Employment Type: Full-Time, Permanent

Start Your Career in a Global BPO No Degree Required, Just Strong English Skills

Looking to kickstart your career with a top BPO company?

If you have strong written English and a customer-first mindset, this opportunity is designed for you.

Join one of Gujarats largest BPO organizations and work with global clients while building a stable, high-growth career from day one.

About the Client

Our client is one of the largest and most reputed BPO organizations in Gujarat, known for delivering world-class customer experience solutions across international markets. With a strong focus on employee growth and performance, they offer a fast-paced and rewarding work environment.

Compensation

• Salary Range: 23,000 40,000 per month
• Typical Offered Range: 26,000 35,000 (based on experience)
• Performance-based incentives and additional benefits

Role Overview

As a BPO Associate (Chat Process), you will handle customer interactions across multiple non-voice platforms such as chat, email, and social media. Your role is to deliver quick, accurate, and empathetic solutions that elevate the overall customer experience.

Key Responsibilities

• Handle customer queries via chat, email, and social platforms
• Provide clear, accurate, and timely responses
• Understand issues and resolve them effectively
• Maintain professionalism and empathy in written communication
• Ensure high customer satisfaction standards
• Collaborate with internal teams for faster resolutions

Eligibility Criteria

• Minimum Qualification: 12th Pass
• Candidates currently pursuing graduation are not eligible
• Freshers are welcome to apply

Required Skills

• Excellent written English communication (grammar, spelling, clarity)
• Basic computer and typing skills
• Strong comprehension and problem-solving ability
• Customer-focused approach
• Ability to multitask in a fast-paced environment

Work Environment & Shift Details

• Rotational Shifts (24/7 environment)
• Rotational Week Offs
• Work Mode: In-person

Training & Development

• 3 months structured training (no leaves allowed during training)
• Hands-on learning and skill development
• Opportunity to become a subject matter expert
• Long-term career growth opportunities

What You Can Expect

• Supportive leadership and structured growth
• Dynamic and inclusive workplace
• Career advancement opportunities
• Continuous learning environment
• Attractive salary with performance incentives