Customer Service Representative

Job Title: Language Interpreter English + [Bengali / Punjabi]

Department: Customer Support / Language Services

Location: Noida, Uttar Pradesh, India.

Job Type: Full-time

Shift: US Shift (Rotational) PST Time

Reporting To: Supervisor / Operations Manager

Proposed Start Date: February 23, 2026

Job Summary: We are seeking a skilled and experienced Language Interpreter fluent in English + [Second Language] to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.

Key Responsibilities:

Provide real-time, consecutive or simultaneous interpretation between English and [Second Language] during customer calls.

Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner. Accurately relay information without adding, omitting, or distorting the meaning.

Handle confidential and sensitive information with discretion and professionalism.

Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.

Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.

Adhere to call handling metrics, quality benchmarks, and compliance requirements.

Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.

Required Skills & Qualifications:

Fluency in English and Second Language spoken

Minimum 1-2 years of experience in an international call center, preferably dealing with U.S. customers.