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Customer Service Representative

Barker Shoes Ltd

5 - 10 years

Gurugram

Posted: 10/01/2026

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Job Description

Customer Service Representative (UK Process)

Company: Barker Shoes

Location: Sector 32, Gurugram

Experience: 03 Years

Employment Type: Full-time (Office-based)

Job Description

Barker Shoes, a premium British footwear brand, is hiring a Customer Service Representative with a clear British accent to handle UK and international customers. The role involves providing exceptional customer support via calls, emails, and online channels , ensuring a high-quality brand experience.

Key Responsibilities
  • Handle inbound and outbound customer calls for UK customers
  • Respond to customer queries via email and chat in a professional manner
  • Assist customers with order status, shipping, returns, exchanges, and product information
  • Maintain accurate customer interaction records and CRM updates
  • Coordinate with warehouse, logistics, and internal teams to resolve issues
  • Ensure high levels of customer satisfaction and first-call resolution
  • Follow brand tone and customer service guidelines aligned with a British luxury brand
Required Skills & Qualifications
  • Graduate in any discipline
  • Excellent spoken English with a British accent (mandatory)
  • Prior experience in UK customer support / international BPO preferred
  • Strong verbal and written communication skills
  • Good problem-solving and customer-handling abilities
  • Basic computer knowledge (emails, CRM systems, order management tools)
  • Ability to work in a fast-paced, customer-focused environment
Preferred Skills (Good to Have)
  • Experience handling UK or European customers
  • Knowledge of e-commerce order management
  • Familiarity with luxury or fashion brands
What We Offer
  • Opportunity to work with a heritage British footwear brand
  • Professional and growth-oriented work environment
  • Competitive salary + performance-based incentives
  • Exposure to international customer handling

Office Location: Sector 32, Gurugram

  • Interested candidates can share their resume and voice sample at:

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