Customer Service Representative

Company: Barker Shoes

Location: Sector 32, Gurugram

Experience: 03 Years

Employment Type: Full-time (Office-based)

Barker Shoes, a premium British footwear brand, is hiring a Customer Service Representative with a clear British accent to handle UK and international customers. The role involves providing exceptional customer support via calls, emails, and online channels , ensuring a high-quality brand experience.

• Handle inbound and outbound customer calls for UK customers
• Respond to customer queries via email and chat in a professional manner
• Assist customers with order status, shipping, returns, exchanges, and product information
• Maintain accurate customer interaction records and CRM updates
• Coordinate with warehouse, logistics, and internal teams to resolve issues
• Ensure high levels of customer satisfaction and first-call resolution
• Follow brand tone and customer service guidelines aligned with a British luxury brand

• Graduate in any discipline
• Excellent spoken English with a British accent (mandatory)
• Prior experience in UK customer support / international BPO preferred
• Strong verbal and written communication skills
• Good problem-solving and customer-handling abilities
• Basic computer knowledge (emails, CRM systems, order management tools)
• Ability to work in a fast-paced, customer-focused environment

• Experience handling UK or European customers
• Knowledge of e-commerce order management
• Familiarity with luxury or fashion brands

• Opportunity to work with a heritage British footwear brand
• Professional and growth-oriented work environment
• Competitive salary + performance-based incentives
• Exposure to international customer handling

Office Location: Sector 32, Gurugram

• Interested candidates can share their resume and voice sample at: