Customer Service Representative
Accenture
2 - 4 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Provide functional, technical or administrative support to resolve customer problems and queries.
Must have skills : Apple macOS Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Customer Service Representative, you will provide functional, technical, or administrative support to resolve customer problems and queries. You will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. Your typical day will involve addressing customer inquiries, troubleshooting technical issues, and providing timely and accurate solutions. Additionally, you will collaborate with cross-functional teams to improve customer experience and contribute to the overall success of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Assist customers in resolving their issues and answering their queries. - Provide technical support and troubleshooting assistance to customers. - Ensure timely and accurate resolution of customer complaints. - Maintain a high level of professionalism and customer service orientation. - Collaborate with cross-functional teams to improve customer experience. - Stay updated with product knowledge and industry trends. - Assist in the development and implementation of customer service policies and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apple macOS Management. - Good To Have Skills: Experience with customer relationship management (CRM) software. - Strong understanding of macOS operating system and its management. - Familiarity with Apple devices and their configuration. - Knowledge of troubleshooting techniques for macOS-related issues. - Excellent communication and interpersonal skills. - Ability to multitask and prioritize customer requests. - Attention to detail and problem-solving abilities. Additional Information: - The candidate should have a minimum of 2 years of experience in Apple macOS Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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