Customer Service Officer
AU Talent Hub
0 - 0 years
Mumbai
Posted: 18/06/2025
Job Description
| Cross sells and promotes all banking products | ||
| Maker-checker roles, custodians, ‘May I Help You’ role for customers and inventory authorizers. | ||
| Custodian- Custody of Safe Deposit Locker, and maintaining custody and safety of the locker/vault/keys, reviewing the contents or custody on a regular basis, following the prescribed safety precautions. | ||
| Responsible for customer service by meeting immediate requirements at the front end including disbursal and management of cash, processing of demand drafts, cheque deposits, handling and resolution of customer queries. | ||
| Responsible for resolution of customer grievance redressal, address customer queries and offer the best solution based on bank policies and guidelines. | ||
| Assist the BOSM for fulfilling his/her responsibilities. | ||
| Assist customers in their banking transactions and Refer customers to appropriate desk of the Branch /Bank. | ||
| Tracks and develops plans to improve service quality. | ||
| Responsible for touching base with those clients who are neglected in order to deepen as well as upscale dormant accounts. | ||
| Manage and lead team of customer service executives. | ||
| Comply all Bank policies and guidelines for the role and responsibilities. | ||
| Taking the responsibility of bank's information - No third party info disclosure, verbal, written, soft copy, mail any way. |
About Company
AU Talent Hub is the talent acquisition arm of AU Small Finance Bank. It supports the bank’s rapid expansion by sourcing, evaluating, and onboarding candidates across levels. The focus is on building a skilled and culturally aligned workforce.
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