Customer Service Manager

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Required Abilities:

• Advanced troubleshooting and multi-tasking skills.

• Ability to think strategically and to lead.

• Excellent leadership and interpersonal skills.

• Strong client-facing and communication skills.

Required Work Experience : Customer Service Manager

Degree : Bachelor of Business Administration - BBA

Required Knowledge :

• Good understanding of management practices and techniques.

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Proficiency in Microsoft Office and customer service software.

Required Skills : Performance Tracking, Manage Customer Service, Team Building, Leadership, Customer Service Operations, Customer Service Assessment, Motivate Others, Customer Service Analytics, Customer Service Strategy, Customer Engagement

Primary Responsibility :

• Stay informed on the latest industry techniques and methods.

• Manage the approved budget of the customer service department.

• Hire and train new customer service agents.

• Assess service statistics and prepare detailed reports on your findings.