Customer Service Executive

Key Responsibilities: (Preferably from a D2C/Product based brands)

Customer Interaction

• Handle inbound customer calls and respond to queries in a courteous and professional manner.
• Provide accurate information regarding products, services, offers, and company policies.
• Actively listen to customer concerns and assess their needs effectively.
• Escalate complex or sensitive issues to the appropriate internal teams when required.

Issue Resolution

• Identify and resolve customer concerns promptly and efficiently over calls or other communication channels.
• Assist customers with basic troubleshooting or process-related guidance.
• Maintain detailed and accurate records of customer interactions, issues, and resolutions in the CRM system.
• Follow up with customers to ensure resolution satisfaction, when necessary.

Product & Process Knowledge

• Develop and maintain strong knowledge of Wellbeing Nutritions product range, services, and policies.
• Stay updated on new launches, offers, processes, and internal guidelines to support customers effectively.

Upselling & Customer Engagement

• Identify opportunities to recommend relevant products or services while addressing customer queries.
• Educate customers on product benefits to enhance their experience and drive additional revenue.

Skills & Competencies

• Strong communication and interpersonal skills
• Customer-centric mindset with problem-solving abilities
• Ability to multitask and manage high call volumes efficiently
• Basic computer proficiency and familiarity with CRM systems
• Sales orientation with a consultative approach