Customer Service Executive

Location: Vile Parle, Mumbai

Work Mode: On-site | Rotational Shifts | 6 Days Working

Industry: Banking / Financial Services

Job Function: Customer Service / Support / Operations

Experience: 03 Years

Employment Type: Full-time

Role Overview

We are looking for enthusiastic and customer-focused professionals to support phone banking operations for a leading private sector bank. This role involves handling customer calls, resolving queries, and offering suitable banking products while ensuring a seamless service experience.

Key Responsibilities

• Manage inbound customer calls related to banking products & services
• Provide accurate information and ensure timely resolution
• Assist with account-related inquiries, service requests & transactions
• Maintain call logs, compliance standards & data security
• Upsell relevant banking products based on customer needs
• Ensure customer satisfaction on every interaction

Skills & Competencies Required

• Strong English communication is mandatory
• Hindi/regional language proficiency is an added benefit
• Customer service mindset with active listening skills
• Problem-solving ability & confidence on calls
• Basic computer knowledge