Customer Service Executive

Company Description

Rosier Foods is a food-focused company built on the belief that good food should be both nourishing and enjoyable. With an emphasis on quality ingredients and thoughtful preparation, Rosier Foods aims to create products that fit naturally into everyday life.

Role Description

This is a full-time on-site role for a Customer Service Executive, located in Noida. The Customer Service Executive will be responsible for providing excellent customer service and support by addressing customer inquiries and resolving issues efficiently. Responsibilities include responding to customer inquiries via phone, email, or in-person, ensuring customer satisfaction, managing customer accounts and records, and escalating complex issues to relevant teams when needed. Additionally, the role involves maintaining a strong relationship with clients to enhance brand loyalty and improve the overall customer experience.

• Respond to customer queries via phone, email, chat, or other communication channels
• Resolve customer complaints and concerns efficiently and courteously
• Provide accurate information regarding products, orders, delivery timelines, and company policies
• Process orders, returns, refunds, and exchanges as required
• Maintain accurate records of customer interactions and follow-ups
• Coordinate with internal teams to ensure timely resolution of customer issues
• Adhere to customer service processes and quality standards

• Strong verbal and written communication skills
• Good problem-solving and interpersonal skills
• Basic computer knowledge; experience with CRM systems is an advantage
• Ability to multitask and manage time effectively

• Minimum qualification: High school graduate (Bachelors degree preferred)
• Prior experience in customer service or a related role is an advantage

• Customer-oriented with a patient and professional attitude
• Reliable, responsible, and a team player
• Willingness to learn and adapt in a fast-paced environment

• Salary: Up to 3,60,000 per annum (LPA) , based on experience and skills
• Performance-based incentives and bonuses
• Other benefits as per company policy
• Annual performance and salary reviews

• Full-time position

Location - Noida , Sec 15