Customer Service Executive - Provisioning & Configuration

Job Description

Candidate should have 3+ years of experience in Telecom/ISP domain

Basic understanding of Telecom standards and protocols

Knowledge on Microsoft office applications

Co-ordination skills and taking the right approach logically

Responsible for delivery of services for International customers

OLO-Delivery Management-Supplier co-ordination for service delivery

Ensures that all installation functions are performed in a timely fashion to meet agreed SLAs

Perform escalation management, wherever necessary and in case projects is in jeopardy

Customer communication and KCIs (Keep Customer Informed)

Ensure customer-service readiness

End to end order management for smooth delivery

Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix

Strong verbal and written communication skills

A good team player and good customer experience/satisfaction

Ownership and responsiveness towards the assigned work

Collaboration with team and other stakeholders