Customer Service Executive
OUTCAST
5 - 10 years
Noida
Posted: 28/12/2025
Job Description
Were Hiring at OUTCAST: Customer Service Executive (E-commerce)
Location: Noida Sector-63
Industry: E-commerce / Apparel
Experience: 23 years (E-commerce preferred)
Key Responsibilities:
1. Handle customer queries via calls, emails, WhatsApp, and social media
2. Manage order-related issues: delivery, returns, refunds, and exchanges
3. Coordinate with internal teams (warehouse, logistics, finance)
4. Ensure timely and professional resolution of customer complaints
5. Maintain customer records and follow SOPs
Requirements:
Good communication skills in English.
Prior experience in e-commerce customer support
Customer-centric approach with problem-solving skills
Basic knowledge of CRM tools is a plus
What We Offer:
Growth opportunities in a fast-growing e-commerce brand
Professional and collaborative work environment
- Interested candidates can share their CV at:
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