Customer Service Executive

Were Hiring: Customer Service Executive (BPO)

Location: Gurgaon

Experience: Minimum 1 year BPO experience (Mandatory)

Employment Type: Full-Time

About the Role

We are looking for energetic and customer-focused Customer Service Executives to join our growing team in Gurgaon. If you enjoy helping customers, solving problems, and working in a fast-paced BPO environmentthis role is for you!

Key Responsibilities

• Handle inbound/outbound customer calls professionally and efficiently
• Resolve customer queries, complaints, and requests with a positive attitude
• Maintain accurate customer records and update CRM systems
• Ensure high levels of customer satisfaction and service quality
• Meet individual and team performance targets
• Follow company policies, processes, and compliance standards

Mandatory Requirements

• Minimum 1 year of experience in a BPO / Call Center (Voice Process)
• Excellent verbal communication skills in English & Hindi
• Strong problem-solving and customer-handling skills
• Comfortable working in rotational shifts (if applicable)
• Basic computer knowledge (CRM tools, MS Office)

Preferred Skills

• Customer-first mindset with a professional attitude
• Ability to handle pressure and manage multiple tasks
• Active listening and conflict-resolution skills
• Team player with a willingness to learn and grow

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