CUSTOMER SERVICE EXECUTIVE

Muthoot

0 - 3 years

Daman

Posted: 27/06/2025

Job Description

Key Job Responsibilities 

•To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches. 

•Promote and maintain positive relations with all contacts, customers, and potential customers

•Achieve desired level of productivity to meet & contribute towards branch profitability targets.

•Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

•Conduct promotional activities for marketing and drive referral programs for customer acquisition

•Responsible to handle day to day transactions and valuables.

•Maintain all data and records related to daily transactions

•Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

 

Knowledge, Skills & Attributes

•Result Orientation

•Customer Service & Retention Focus

•Digital Mindset

•Relationship Building

•Process Knowledge/ Orientation

•Effective Time Management

•Cross Selling / Upselling Skills

•Business Development

•Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate 

Experience – Freshers / 1 year experience in lending / financial services 

About Company

Muthoot Finance Ltd. is India’s largest Non-Banking Financial Company (NBFC) specializing in gold loans. Headquartered in Kochi, Kerala, the company offers a wide range of financial services including personal loans, insurance, money transfer, forex, and microfinance. Its core business is providing instant loans against gold jewellery, primarily serving the unbanked and underserved population across urban and rural India. With over 6,000 branches and a strong presence in international markets like the UAE, USA, and UK, Muthoot Finance is known for its deep-rooted trust, operational scale, and strong commitment to financial inclusion. The company is publicly listed and regulated by the Reserve Bank of India.

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