Customer Service Executive- International Voice

Job Title:

Customer Service Executive US Healthcare (Night Shift)

Location:Mumbai

About the Role

We are hiring Customer Service Executive to support US-based healthcare providers in

completing their onboarding and account activation process. This role involves outbound

calling, document follow-ups, CRM updates, and ensuring compliance-driven onboarding.

This is an excellent opportunity for candidates with BPO/customer service experience who

want to build a career in US healthcare operations.

Key Responsibilities

Make outbound calls to US-based healthcare practitioners regarding pending

onboarding documents

Explain documentation requirements clearly and professionally

Perform timely follow-ups via calls and voicemail

Update and maintain accurate records in CRM systems

Track document status and ensure timely account activation

Escalate cases as per defined process guidelines

Adhere to data confidentiality and compliance standards

Required Skills

Must Have

Strong verbal communication skills in English

Confidence in outbound calling and customer interaction

Basic knowledge or exposure to CRM tools

Willingness to work US night shifts

Comfortable with work-from-office setup

Good to Have

Experience in US healthcare, insurance, or onboarding processes

Prior experience with Salesforce, Dialpad, or similar tools

Experience in documentation, verification, or compliance processes

Shift Details

Shift Timing: 8:00 PM 5:00 AM IST

Weekly Offs: Sunday fixed off; alternate Saturdays working

Who Can Apply

Graduates / Undergraduates with customer service or BPO experience

Freshers with strong communication skills and willingness to learn

What We Offer

Structured training and OJT support

Stable night-shift role in US healthcare domain

Performance-based growth opportunities

Professional and process-driven work environment