Customer Service Executive - Customer Service Operations

Position Summary: shall be responsible for the annual budget for landing stations, work as interface with different submarine cable consortiums, track the AOP for the Cable stations, track the Submarine wet plant inventory, track invoicing and payment for central billing party function, handle O&M matters related to submarine cable systems.

Major Responsibilities:

To participate .and collate inputs for Budget / True-up data for cable stations managed by Tata Com.

To represent Tata Comm in Submarine Cable consortiums for all O&M and finance matters.

To participate & provide inputs for AOP (Annual Operation Plan) to FPA team during AOP preparation.

To track related variable expenditures for Cable station & associated land routes related matters and track related variable expenditures for which cost approval is obtained from consortiums.

To provide Re-verification of O&M invoices payment and Manual provisions based on the supporting documents provided with the invoices by FP&A.

To provide information to finance team for raising the invoice to CBP for any unplanned expense.

To coordinate with consortium & respective CLS to manage any planned activity

To manage submission of applications for advance clearances (MOD/MOHA/SPL) for Cable Ships.

To ensure the availability of recommended spares for wet maintenance Depot for Tata com segment of consortium cable.

To liaison with Govt. Authorities during any construction activities in Land cable or Wet segment.

To organize various reports / KPI from the cable stations under our purview as per the schedule & confirm the compliance.

To manage and track invoicing, collection and payment for Central Billing party Function.