Customer Service Executive

We are looking for a motivated and customer-focused Customer Service Executive to join our growing team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences, solving problems efficiently, and working in a fast-paced call center environment supporting global customers.

If you have strong communication skills, CRM experience, and thrive in a target-driven environment, we encourage you to apply.

Location: Hyderabad Gachibowli (On-site)

Working Hours: US - EST timings (5:00 pm to 2:00 am IST)

Key Responsibilities

• Handle high volumes of inbound and outbound customer calls professionally and efficiently.
• Understand customer needs, resolve issues, and provide appropriate solutions.
• Deliver outstanding customer service while maintaining company standards.
• Follow established customer service scripts and communication guidelines.
• Stay updated on company policies, processes, and FAQ resources.
• Maintain accurate records of customer interactions using CRM systems.
• Identify opportunities for product/service upselling when appropriate.
• Meet individual KPIs and contribute toward achieving team targets.
• Prepare and submit performance reports and customer interaction summaries.
• Build and maintain positive customer relationships.

Required Qualifications

• High school graduate (Bachelors degree in Commerce or related field preferred).
• Minimum 1+ year experience in customer service, call center, or similar roles.
• Working knowledge of CRM tools and customer service best practices.
• Excellent verbal communication and active listening skills in English.
• Strong multitasking, time management, and problem-solving abilities.
• Customer-oriented mindset with professional behavior.