Customer Service – Domain Trainee – Swedish – Hybrid Bucharest
Genpact
5 - 10 years
nan
Posted: 15/04/2025
Job Description
Responsibilities
This position is to communicate verbally/in written with the clients and related departments to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions.
Booking of Incoming Payments:-Bank Statement;-Remittance advice.
Review customer complaints and update customer records if required.
Documenting customer interactions & providing information to customers.
Coordinating the chase activity, query resolution/dispute management:-Verbal& Written Communication with client;-Verbal & Written Communication with related departments.
Managing dunning letters/collection letters:-Issuing,checking,and sending dunning letters/Collection letters
Reading and learning the operating procedures, contributing to the development/improvement of the operating procedures
Escalating of all unsolved/unclear issues to the team leader
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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