Customer Service Consultant - Process Associate - Italian - Remote Romania*
Genpact
5 - 10 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader.
Being able to communicate effectively both verbally and in writing.
Able to sense other peoples emotions and provide the answer or support based on their needs.
Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.
Easy adjust to changing scenarios regarding ways of working.
Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.
Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);
Customer service through electronic channels.
Projecting a positive image of the company and brand.
Implementing changes using your creativity and focus on process improvement.
Correct and complete documentation of all customer interactions. Having a good know-how of the entire process.
Using time effectively and prioritize the daily tasks accordingly.
Sharing with all team members any relevant knowledge obtained through customer interactions.
Attending training sessions.
Arranging working schedules with colleagues flexibly, according to business needs.
Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
Providing assistance to new colleagues whenever possible.
Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
Able to use tools such excel, word, PowerPoint - as per the business and process requirements.
Qualifications
Minimum qualifications
Very good knowledge of Italian (B2) and English (B2).
Bachelors degree.
Good MS Office knowledge.
Analytical thinking and self-starter.
Preferred qualifications
Relevant experience in phone customer service.
High motivation and ability to learn.
Ability to work under time pressure.
What can we offer?
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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