Customer Service-B2

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

• Maintain client satisfaction with delivery of soft, transport and MIS services and support programs to increase customer satisfaction.
• Support compliance with FM PARTNER minimum audit and compliance standards in facility management, financial management and operational policies and procedures.
• Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly.
• Conduct inspections of assigned properties proactively addressing any deficiencies. 
• Support work order management for in house staff and vendors as necessary.
• Support facility soft services as needed and directed such as meetings preparation, conference room reservations, food services, parking, vending.
• Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations.
• Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards. 
• Support facility specific cost savings targets to contribute to the account achieving savings goals .
• Assist in the development and management of operational and capital budgets.
• Generate both periodic and ad hoc reports as needed
• Generate and distribute management reports in accurate and timely manner
• Supervises the preparation and Maintain a status on all projects and proactively communicate with management and customers.
• production of flowers, bedding and decorative
•  Maintain garden Plants and shrubs and smooth operations.
•  Prepares daily work schedules and maintains timesheets and personnel records. Supervises winter maintenance, and parking lots. Maintains a suitable inventory of plants, supplies and equipment and ensures the
• Complying with transportation-related policies, as well as safety rules, union contracts, and government regulations.
• To facilitate / handhold the Customers during all Client visits. 
• Ensure coordination for client visits conference/Meeting Rooms, food & beverage service, availability of and other requirements 
• To be available from start to end of client visit. To closely monitor. 
• Timely inputs to Admin lead for any concerns.
• The request is received from the client coordinator / project team about the impending client visit. The client names to be displayed in the monitor available in the reception area while welcoming the guest. 
• Refreshments like coffee / Tea, Soft drinks, cookies to be arranged in the Board room based on the requirement as per the request.
• All meals will be arranged in the dining room for Clients, from the std. star Hotel/outdoor caterers as per the contracted rate

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.