TCS [Pune] hiring for the role of [Customer Service Assurance and Customer Service Activation (CSA&CSF)]
Job Summary:
Role : Customer Service Assurance and Customer Service Activation (CSA&CSF)
Experience : 1 to 5 years
Job Location : Pune
Eligibility:
- Minimum 15 years of regular, full-time education (10 + 2 + 3 Bachelors/Graduates)
- All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office
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[Customer Service Assurance and Customer Service Activation (CSA&CSF)]
Responsibilities / Expected Deliverables:
• Candidate should have 3 + Years’ experience in Telecom/ ISP Industry in Client Management.
• Communication must be good to communicate with end customers & internal stake holder
• Candidate should have basic knowledge in Telecom and network.
• Candidate should have excellent written and verbal communication.
• Coordination skill is mandatory to complete the delivery/task assigned within SLA
• Willing to work in 24*7 & Night shift will be provided based on the requirement.
• Good knowledge in MS Office
Desired Competencies (Technical/Behavioral Competency):
Must-Have Skills:
• Good communication
• 3 + Years’ experience in Telecom domain
Good-to-Have Skills:
• Understanding on Networking
Preferred Specializations:
1. Good communication
2. Customer Coordination
3. Basic Telecom Networking Knowledge preferred
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Mandatory Requirements (How to generate your EP ID):
EP ID is mandatory for eligibility of the interview. Follow the below steps to register and mention the EP ID on your resume.
· Step 1: Visit https://ibegin.tcs.com/iBegin/
· Step 2: Click to login.
· Step 3: Click New user (Register with us).
· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).
· Step 5: Once completed, your EP ID would be generated which starts from EP202XCNXXXX.
· Step 6: You will receive the EP ID on your personal e-mail ID.
