Customer Service Associate
TCS
1 - 5 years
Pune
Posted: 09/02/2025
Job Description
Job Description
TCS Pune Hiring for Customer Service Associate – Telecom Voice
Job Summary:
Role : Customer Service Associate – Telecom Voice
Experience: 1 to 5 years
Job Location: Pune
Eligibility:
- Minimum 15 years of regular, full-time education (10 + 2 + 3 Bachelors/Graduates)
- All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office
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Customer Service Associate – Telecom Voice:
Preferred Specializations:
- Graduate with a minimum of 6 months of relevant experience in International Customer Service in a BPS (Must Have)
- Experience in Telecom (Preferred)
- Cultural understanding of ANZ Geo (Preferred)
Preferred Technical Skill Set:
- Should possess general Microsoft Windows / Computer skills and accurate data entry abilities.
Job Description:
- Candidate must be fluent in reading, writing and speaking English.
- Ability to communicate effectively with End Customers, Field Technicians and Personnel from other parts of the business.
- Possess effective problem-solving skills and have the ability to deliver timely resolution.
- Candidate needs to be Customer centric and should be committed to improve Customer experience.
- Ability to work under pressure and handle difficult Customers.
- Strong listening skills, being able to listen effectively and understand customer’s issues.
- Should be open to working in Shifts, Weekends and also participate in voluntary Overtime if there is a Business need.
- Should be a Team Player and contribute to Team’s success.
- Support our operations by ensuring timely and efficient inbound call management to remove customer effort and to improve customer advocacy and experience throughout the activation process
- Provide first call resolution to support the management of the customers complaint or escalation when required. Ensure vulnerable customer issues are identified and acted upon or escalated accordingly.
- Engage customers by utilizing effective questioning techniques to identify the problem
- Ensure all legal & regulatory obligations are adhered to
- Work collaboratively with various stakeholders to resolve customer complaints and track escalations
Must-Have Skills:
Excellent Communication skills (Must Have)
Customer Focus (Must Have)
Taking Ownership (Must Have)
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Mandatory Requirements (How to generate your EP ID):
EP ID is mandatory for eligibility of the interview. Follow the below steps to register and mention the EP ID on your resume.
· Step 1: Visit https://ibegin.tcs.com/iBegin/
· Step 2: Click to login.
· Step 3: Click New user (Register with us).
· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).
· Step 6: You will receive the EP ID on your personal e-mail ID.
Location
Pune
Job Function
BUSINESS PROCESS SERVICES
Role
Executive
Job Id
347245
Desired Skills
Customer Focus | Customer Service
Desired Candidate Profile
Qualifications : BACHELOR OF ARTS
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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