Customer Service Associate Manager
Accenture
5 - 10 years
Bengaluru
Posted: 23/09/2025
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Job Description
Designation: Customer Service Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best The ROSS - Money Out Manager is responsible for ensuring individual and Institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of Individual and institutional clients through tactical day-to-day support for client service and business development. Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data.
What are we looking for? · US Retirement Services domain – Defined Contributions - Institutional Services · Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.) · US Retirement Middle Office knowledge preferred in addition to experience in participant services. · Review and updates on the US regulatory laws under DOL & ERISA. · Good Attention to detail with research and timely resolution ability. · Ability to work in centers of excellence model. · Excellent written communication skills · ASPPA Certified (Preferred) · 14 + Years in US Retirement Services Domain · 8+ Years of Managerial experience with peoples span of 35 -50 resources · Hands on with process reporting: SLA, NPS, TAT, Quality, AHT, NIGO, RCA · Excellent People Leadership skills Skillset: · Graduate (mandatory), preferably from commerce background · Experience in the US retirement industry. · Flexible to work in US Shifts (Across time zones based on business requirement) is a must. · Good verbal & written communication skills in English · Good typing skill and attention to detail. · Good working knowledge of MS Excel · Good time management skills · Ability to work independently · · Ability to work in centers of excellence model. · Excellent written communication skills
Roles and Responsibilities: • Lead a team of retirement money-out specialists in providing high-quality retirement planning and investment management services to clients • Conduct regular team meetings to review performance metrics, share best practices, and develop action plans for continuous improvement. • Providing coaching, training, and mentoring team leaders leads to developing their skills and expertise. • Collaborate with Internal departments and operations team across locations, to ensure the successful execution of business objectives. • Develop and maintain a deep understanding of the retirement planning and investment management landscape, including industry trends, emerging technologies, and regulatory requirements. • Conduct periodic reviews of processes to ensure compliance with internal policies and external regulations. • Strong understanding of various risks, SOX, SOC1 and Process controls associated with Operational processes in this space with ability to implement control framework • Detailed oriented in order to avoid, eliminate and mitigate risk. • Prepare and present reports to senior management on team performance, client satisfaction, and business metrics. • Co-ordinate between client facing and operations teams to resolve client issues/escalations. • Excellent people leadership skills, ability to manage team in critical situations and drive holistic engagement • Ability to understand and analyze complex problem and provide effective tactical and strategic solution • Experience of thorough contingency planning to ensure strong resiliencyAny Graduation
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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