Customer Service Associate

About the company:

Codingal (www.codingal.com) is a global leader in online coding education for kids and teens, offering live, interactive classes taught by expert Computer Science instructors. Our mission is to inspire kids to fall in love with coding and empower them to create apps, games, websites, and animations, preparing them to become future entrepreneurs, engineers, and scientists.

With a curriculum accredited by STEM.org and based on the K-12 Computer Science Framework, Codingal provides personalized learning paths through 1:1 private classes or small group sessions. Kids find the experience fun and engaging, as reflected in our exceptional ratings: teachers are rated 4.9/5, curriculum 4.8/5, and an NPS of 86.

Founded in the US and backed by top investors like Y Combinator, Rebright Partners, and angel investors, Codingal has reached 500,000+ students worldwide. Parents trust Codingal for high-quality coding education that starts kids on a journey to unlock their full creative potential.

We are looking for a Customer Service Associate to join the passionate Codingal team.

Key responsibilities:

1. Provide an exceptional experience to the customers.
2. Provide technical support to Parents and Teachers.
3. Provide chat, Email, and call support to our customers.
4. Handle escalation tickets.
5. Schedule, reschedule, and manage student classes.
6. Be a relationship expert and ensure customer retention and satisfaction.

Required skills:

1. Fluent in English communication skills
2. Available to work from the Office.

Perks:

1. Free Lunch & Dinner
2. Exposure to a fast-paced Ed-Tech startup.
3. Health Insurance
4. Learning reimbursement

Education: Bachelors degree

Salary: CTC of INR 4.0 LPA - 4.5 LPA

Position Title: Customer Service Associate

Location: HSR Layout, Bangalore, India

*Please note that this is an in-person role, with no remote option available.

You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Come and join us on the journey to provide coding education to every K-12 student and prepare them for the future. Apply now!