Customer Service Analyst

Skill required: Retirement Solutions - Retirement Planning Services
Designation: Analyst
Qualifications:Any Graduation
Years of Experience:1 - 3 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? 3+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level services Experience in Exception Processing, processing of distributions including recurring payments (- Minimum Distribution Options, RMD, Lifetime Income etc.), process Internal/ External transfers, IRA contributions etc for Pension plans, IRAs, Personal Annuities etc.
What are we looking for? Graduate (mandatory), preferable from commerce background Experience in the US retirement industry Experience using Omni or any other Record Keeping platform (preferred) Open core Night shifts based on business requirements Good verbal & written communication skills in English Good typing skill and attention to detail. Good time management skills Ability work independently
Roles and Responsibilities: Process monetary and non-monetary transactions for assigned clients/transactions. Ensure accuracy on transactions processed Be responsible for completing items assigned in a timely fashion Strict adherence of non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Research on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with stipulated time. Identify and help drive process improvements and automation opportunities. Ensure Quality Control standards that have been set are adhered to. Excellent organizational skills with ability to identify and prioritize transactions (high value/ aging etc). Completing assigned responsibilities and projects within timelines apart from managing daily BAU.