Customer Service Analyst 2-Support
Oracle
3 - 5 years
Hyderabad
Posted: 08/07/2025
Job Description
• Provide 2nd line support globally for F&B Restaurant applications (Simphony and Reporting & Analytics)
• Responsible for the entry, tracking and management of all incoming support calls in MOS and ICCP
• Ensure familiarity with new releases as they become available
• Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures
• Assist in training and supporting the MICROS product suites and associated interfaces
• Liaise with subject matter experts in Sustained Engineering, R&D and Cloud Operations
• Work with the customers to ensure that contractual service expectations are exceeded
• Perform other duties as requested or as deemed appropriate by the management
About Company
Oracle Corporation is a global technology company best known for its enterprise software products and cloud solutions. It specializes in database management systems, cloud infrastructure, enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management software. Oracle helps organizations of all sizes manage, store, and analyze data efficiently, offering both on-premise and cloud-based solutions.
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