TCS Mumbai Hiring for Customer Service Advisor [Voice]
Job Summary:
Role : Customer Service Advisor [Voice]
Experience: 1 to 5 years
Job Location: Mumbai
Eligibility:
- Minimum 15 years of regular, full-time education (10 + 2 + 3 Bachelors/Graduates)
- All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office
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Customer Service Advisor [Voice]:
Skills Required:
- Good Facilitation Skills, Strong Verbal and written communication.
- Ability to work effectively in ambiguity, shifting priorities and multiple deadlines.
- Possess excellent interpersonal skills, Open to all available Shifts, working on weekends
Job Description:
- Handling Inbound calls
- Be Focused on achieving SLA defined by the project
- Need work in co ordination with Sales Team, Account Department and the Lodges
- Updating trackers on daily basis
- Previous voice experience preferred
- Visualizing, planning and achieving improvement in team productivity
- Coach and help team members whenever required
- Maintain healthy group dynamics
- Should be flexible to work as per Process/Team Requirements
- Coordinate with internal and external customers as necessary
- Should be Familiarize with customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
- 24*7 working window
- Maintain and update internal reports
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Mandatory Requirements (How to generate your EP ID):
EP ID is mandatory for eligibility of the interview. Follow the below steps to register and mention the EP ID on your resume.
· Step 1: Visit https://ibegin.tcs.com/iBegin/
· Step 2: Click to login.
· Step 3: Click New user (Register with us).
· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).
· Step 5: Once completed, your EP ID would be generated which starts from EP2024CNXXXX.
· Step 6: You will receive the EP ID on your personal e-mail ID.
