Customer Service - Voice
TCS
1 - 5 years
Mumbai
Posted: 09/02/2025
Job Description
Job Description
TCS [Mumbai] hiring for the role of [Customer Service - Voice]
Job Summary:
Role : Customer Service - Voice
Experience: 1 to 5 years
Job Location: Mumbai
Eligibility:
- Minimum 15 years of regular, full-time education (10 + 2 + 3 Bachelors/Graduates)
- All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office
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[Customer Service - Voice]
Agent Job Responsibilities and Duties:
• Ability to multitask and seamlessly handle multiple customers concurrently
• Efficiently manage multiple calls, chat and email conversations while maintaining the quality and accuracy of responses
• Maintain an up-to-date knowledge of features, and service updates to provide comprehensive and accurate information to customers
• Assist customers with general enquiries related to client's products
• Assist customers with billing inquiries, subscription changes, and payment-related concerns, ensuring accurate billing information and resolving any discrepancies.
• Route cases to appropriate queue for resolution
• Provide first contact resolution
• Escalate customer complaints in accordance with company polices
Tech Support Agent Qualifications and Skills:
• Bachelor’s degree preferable
• Proficient in relevant computer applications and systems
• 0-2 years of experience in a call centre environment
• Professional phone etiquette
• Outstanding verbal and written communication skills,
• Exceptional listening, problem solving and conflict resolution skills
• Knowledge of relevant software computer applications and equipment
• Knowledge of customer service principles and practices
• Willingness to co-operate with others and work to team and business goals,
• Multi-tasking capabilities
• Knowledge in home broadband, PSTN, VoIP, ADSL and NBN technology types
• Troubleshooting modems, set-top boxes, Windows, Mac OS, and applications.
• Knowledge in TCP/IP, IPV4, IPV6, DNS, Subnetting Etc
• Knowledge in all aspects of Wi-Fi
• Support, handling inquiries via phone & use of Helpdesk ticketing system.
• Running diagnostic programs to diagnose and resolve issues.
• Ability to handle stressful situation appropriately
• Willingness to co-operate with others and work to team and business goals
• Working availability during operational hours and working to a rotating roster. Weekend and evening work will be required.
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Mandatory Requirements (How to generate your EP ID):
EP ID is mandatory for eligibility of the interview. Follow the below steps to register and mention the EP ID on your resume.
· Step 1: Visit https://ibegin.tcs.com/iBegin/
· Step 2: Click to login.
· Step 3: Click New user (Register with us).
· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the detai ls).
· Step 5: Once completed, your EP ID would be generated which starts from EP202XCNXXXX.
· Step 6: You will receive the EP ID on your personal e-mail ID.
Location
Mumbai
Job Function
BUSINESS PROCESS SERVICES
Role
Executive
Job Id
348512
Desired Skills
Customer Focus | Customer Service | Voice
Desired Candidate Profile
Qualifications : BACHELOR OF ARTS
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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