Customer Service – Process Associate - German – Hybrid Cluj*
Genpact
5 - 10 years
nan
Posted: 05/03/2025
Job Description
Responsibilities
Processing orders / customer requests
Booking of Orders in the ERP system
Handling customer requests and ensure resolution
Follow-up on pending items
Reporting
Offering information to customers via e-mails/phone;
Updating ERP regarding clients, supplies, pricing;
Gathering information from logistics partners and informing customers regarding availability and deliveries;
Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;
Building a relation with clients and sales representatives;
Checking and solving potential issues between client purchase orders (PO) and system information;
Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
Preparing the relevant documents for the orders (export, transport, customs)
Daily monitoring the assigned orders and customer requests
Managing and escalating any problems, delays, inconsistencies
Handling complaints related to logistics and return transports
Proposing resolution for streamlining activities and taking part in projects to implement these ideas
Minimum qualifications
University graduate
Advanced German language skills (C1)
English language skills min B2
Excel knowledge
OTC Order Management experience (Advantage)
Work experience with SAP system (Advantage)
Preferred qualifications
Good interpersonal skills
Organized personality with attention to details and customer orientation
What can we offer?
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).