Customer Retention & Growth Associate

About Us

Jumbo is one of the fastest-growing shopping apps in the world. Users get rewarded every time they shop on the app, play free games, and win exciting prizes. Were building a fun, rewarding commerce experience and looking for people who love speaking with customers and driving growth.

Location: South Delhi, New Delhi

Experience: 2+ Years (Sales / Call Center / Customer Success / Retention)

Budget: Up to 5 LPA + ESOPs + Performance Incentives

Work Schedule: 6 days a week

Roles & Responsibilities

Customer Retention & Reactivation

• Reach out to inactive or dormant app users via calls, WhatsApp, SMS, or other channels
• Understand reasons for inactivity and resolve customer concerns or objections
• Encourage users to reactivate their accounts and start shopping on the app again
• Build strong relationships with existing users and improve repeat engagement

Customer Acquisition & Conversion

• Proactively reach out to potential users and introduce them to the Jumbo app
• Convert leads or referred users into active app users
• Drive first-time purchases or app engagement through persuasive conversations
• Achieve weekly and monthly conversion / activation targets

Customer Insights & Feedback

• Maintain records of customer interactions, feedback, and outcomes
• Share insights on customer behavior, objections, and improvement opportunities
• Work closely with the product and growth teams to improve the user experience

Skills Were Looking For

• Strong communication and persuasion skills (Hindi + basic English preferred)
• Experience in sales, telesales, call center, or customer success roles
• Ability to handle objections and convert conversations into actions
• Customer-first mindset with strong relationship-building abilities
• Comfortable making high-volume outbound calls
• Organized and able to track conversations and outcomes
• Ability to thrive in a fast-paced startup environment

Why Jumbo

• Work directly with founders and leadership
• Opportunity to build and scale the user growth engine
• High ownership with real impact on company growth
• Fast learning environment in a rapidly growing startup

At Jumbo, we are proud to offer equal opportunities to all. We embrace diversity and inclusion in every aspect of our work. We are committed to creating an inclusive workplace that respects every individual, regardless of race, gender, sexual orientation, gender identity, religion, age, disability, or background everyone is welcome here.